Please note, The final date for Christmas orders is the 15th November. Orders placed after this date are not guaranteed Christmas delivery.

FAQs


➳How do I find out my ring size?

Please check out the 'Size Guide' page (linked at the bottom of the website) for information and help on how to measure your ring size!  

➳ How long will it take for my order to arrive? 

All Finished pieces of jewellery are sent 1st Class Signed For Delivery via the Royal Mail the next working day from when your order is placed.

You should therefore expect to receive it the day after it is shipped (two days after you place your order depending on working days). 

All made to order pieces aim to be handmade and dispatched within two weeks of ordering. With Christmas looming, things may be slightly delayed but please don’t stress as your order will still arrive in plenty of time for Christmas.

➳ Can I return my order?

Yes! You can return your order if you are not happy with it as long as you pay for the postage to me. You will then be refunded the full price of the piece you purchased, not including the shipping fee. 
Personalised items cannot be returned. 

➳ My order has arrived faulty, what should I do?

All orders are quality checked before posting out and I take great care when packaging my orders to ensure they should be received by you safely. However accidents happen and they may be damaged in the post. Should this happen get in contact with me via Email or Instagram and I shall let you know what will happen next.

Please note, all pieces are handmade by myself and hence no piece will be completely perfect, adding to their unique handmade charm. This will not be classed as a 'fault'. 

➳ I like this piece _____ but it isn't my size, do you make customised orders?

Yes! I am always open to creating customised pieces for anyone who wants them!

Should you want to make a customised order, get in touch with me via Email or Instagram and we can discuss this further!